SORCA

How to Make a Claim
Under SORCA

In the Event of an Accident

Accidents happen, and when they do, it’s important to know the steps to take to ensure your SORCA cover works for you. This page guides you through the process of making a claim under your SORCA insurance, ensuring a smooth and efficient handling of the incident.

Step 1: Ensure Safety First

You can buy SORCA cover from this website by providing details about your vehicle, your intended dates of entry and exit from Mozambique, and a few personal details. You can make payment securely online, and your insurance certificate will be sent to you electronically.

Step 2: Gather Essential information

To facilitate your claim, you'll need to collect the following information at the scene of the accident:

  • Details of the other party involved include names, contact information, and vehicle details.
  • Witness statements: If there are witnesses, try to get their contact information and a brief statement of what they saw.
  • Photos of the accident scene: Take clear photos of the vehicles involved, any damages, license plates, and the surrounding area.
  • Police report: It’s important to report the accident to the local police and obtain a copy of the police report.

Step 3: File Your Claim Online

Once you’ve collected all the necessary information, you can file your claim through our website. Here’s how:

  • 1. Log In or Register: You’ll need to log in with your existing account or create a new one if you haven’t already.
  • 2. Visit the Claims Section: Navigate to the SORCA Claims page on our website.
  • 3. Submit Claim Details: Enter all required details about the accident, upload photos, the police report, and any other relevant documents.
  • 4. Review and Submit: Double-check the information provided and submit your claim.

Step 4: Follow Up

After submitting your claim, you will receive a confirmation email with a reference number. The Insurance Company holding your policy will review your submission and contact you to discuss the next steps.

Step 5: Settlement

Once your claim is approved, you will be guided through the settlement process. The compensation for damages or injuries will be handled according to the terms of your SORCA policy. Our team is here to assist you every step of the way, ensuring a smooth and efficient resolution.